Frequently Asked Questions (FAQs)
We’ve put together answers to some of the most common questions our customers ask. If you don’t find what you’re looking for here, feel free to reach out to us!
1. How long does it take to process an order?
We typically take 1–2 days to process your order before dispatch.
2. When will I receive my order?
Orders are delivered within 6 to 9 days from the date of dispatch, depending on your location.
3. Is the tufted carpet washable?
Yes, tufted carpets are washable and easy to maintain.
4. Can I track my order?
Yes! Once your order is placed, you'll receive a tracking ID to monitor your shipment.
Need help? Contact us at 📧 support.indiancarpets.in@gmail.com
5. Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order by calling us at 📞 9696213736 before it is shipped.
6. What if I receive a defective carpet?
Inform us within 24 hours of delivery at 📧 support.indiancarpets.in@gmail.com.
You’ll need to ship the product to our return address (provided upon request).
7. Do you ship internationally?
Yes, we do! To arrange an international order, contact us at 📞 9794974003.
8. Do you offer custom-made carpets?
Absolutely! We specialize in customized carpets based on your design, size, and color preferences. Reach out to discuss your ideas.
9. Can I visit your store in person?
Yes, we’d love to welcome you! Please contact us in advance to schedule a visit.
10. Still have questions?
We’re here to help. Reach out anytime at 📧 support.indiancarpets.in@gmail.com
