Return & Refund Policy – Indian Carpets
Returns and Exchanges
Indian Carpets does not accept returns or exchanges for change-of-mind purchases.
Once an order has been delivered, customers cannot return or exchange a carpet simply because they have changed their mind, selected the wrong size, selected the wrong color, or no longer require the product.
This policy does not affect your rights in relation to products that arrive damaged, defective, incorrect, or materially different from the product ordered.
Damaged or Defective Products
If your carpet arrives damaged or has a manufacturing defect, please contact us within 24 hours of delivery.
To help us investigate the issue, please provide:
- Your order number
- Your name and contact details
- A clear description of the problem
- Clear photographs of the carpet
- Photographs of the damaged packaging, if applicable
- A short video where necessary to demonstrate the issue
Please retain the original packaging until the claim has been reviewed.
Our team will inspect the information provided and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, repair, or refund.
Incorrect Product
If your carpet arrives damaged or has a manufacturing defect, please contact us within 24 hours of delivery.
To help us investigate the issue, please provide:
- Your order number
- Your name and contact details
- A clear description of the problem
- Clear photographs of the carpet
- Photographs of the damaged packaging, if applicable
- A short video where necessary to demonstrate the issue
Please retain the original packaging until the claim has been reviewed.
Our team will inspect the information provided and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, repair, or refund.
Refunds for Approved Claims
Refunds are only available when Indian Carpets approves a refund following a review of an eligible damaged, defective, or incorrect-product claim.
Where a refund is approved, it will normally be issued to the original payment method used for the order.
The refund will be processed after the claim has been reviewed and, where applicable, after the returned product has been received and inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Return Shipping for Approved Returns
If Indian Carpets determines that a product must be returned because it was:
- Damaged in transit
- Defective due to a manufacturing issue
- Incorrectly supplied by Indian Carpets
We will provide return instructions and determine the applicable return shipping arrangement.
Customers should not send a product back without first contacting Indian Carpets and receiving return instructions.
For any return that Indian Carpets approves for reasons attributable to the customer, the customer may be responsible for the applicable return shipping costs.
Handmade Product Variations
Our carpets are handmade products. Minor variations in color, texture, pile, weave, knotting, and overall appearance may naturally occur as a result of the handmade manufacturing process.
Such natural variations are not considered defects when they are consistent with the handcrafted character of the product.
Colors may also appear slightly different depending on lighting conditions, photography, and individual screen settings.
Customized and Made-to-Order Carpets
Customized, personalized, and made-to-order carpets are produced according to the customer's specifications.
These products are not eligible for return or exchange due to a change of mind.
This includes custom requests relating to size, shape, color, design, material, construction, pattern, or other specifications.
If a customized or made-to-order carpet arrives damaged, defective, incorrect, or materially different from the specifications confirmed with the customer, please contact us within 24 hours of delivery so that we can review the issue and determine an appropriate resolution.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has entered production, customization, processing, or shipping.
For customized and made-to-order carpets, cancellation may not be possible once production has started because materials and manufacturing work may have been committed specifically to the order.
How to Contact Us
For any damaged, defective, incorrect, or return-related issue, please contact us at:
Email: support.indiancarpets.in
Please include your order number in the subject line and provide photographs or videos where applicable.
You can also contact Indian Carpets through our website:
Contact Us: https://indiancarpets.in/contact/
Policy Consistency
This Return & Refund Policy applies to purchases made through IndianCarpets.in.
The return and refund information presented on our website, product pages, checkout, shipping information, and Google Merchant Center will be kept consistent with this policy.
Indian Carpets may update this policy when necessary to reflect changes in our products, services, or applicable requirements.